The only solution at the time is just waiting for release of Parallels Plesk Panel 11.5 and upgrade the application. I was told that the version of Panel I was using at the time (v11) did not support SmartMail v11 correctly at the time but "Known Issues and Limitation for supported SmarterMail 10.6 and above is described in KB articles. The best I could achieve was 'I have submitted request to our Plesk Service Team with id #1663305'.īut problem 1 is arguably much more critical as it leaves the mail server vulnerable to abuse. The upshot of this was, Panel does not currently support the issue I have with Problem 2. It took several days to push past them to reach someone that actually understood the problem. Frankly, it was a waste of time as 1st line technical are pretty useless. I bought a support ticket to ask Tech Support about this. This can be specified when sending the instruction to SmarterMail using the API, but Panel does not manage this option at all. There's no way of selecting which Outbound Gateway (which outbound IP) should be used. Even if SmarterMail is configured by default to always require SMTP Authentication and the option to require SMTP Authentication is selected in Panel, when the domain is added, PAnel explicitly requests that it is turned off for the added domain. When a domain is added, Panel turns off 'SMTP Authentication'. There are two major problems with the way it sets up accounts: Back in May, I was having an issue with the way Panel was configuring domains when adding them to SmarterMail.
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